Privacy Policy (GDPR)


Privacy policy

This privacy policy applies between you, the User of this Website and HEAVEN ESTATE AGENT LTD, the owner and provider of this Website. HEAVEN Properties LTD takes the privacy of your information very seriously. This privacy
policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

 Data Cookies

Data Protection  Laws GDPR

we or us collectively all information that you submit to HEAVEN Properties & Co LTD via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;the General Data Protection Regulation (EU) 2016/679;HEAVEN ESTATE AGENT LTD, a company incorporated in England and Wales with registered number 09173178 whose egistered office is at 1356 a London Road, London, SW16 4DE;UK and  the Privacy and Electronic Communications (EC Directive)EU Cookie Regulations 2003 as amended by the Privacy and Electronic Law Communications (EC Directive) (Amendment) Regulations 2011;User or youWebsite any third party that accesses the Website and is not either (i) employed by HEAVEN ESTATE AGENT LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to HEAVEN ESTATE AGENT LTD and accessing the Website in connection with the provision of such services; andthe website that you are currently using, WWW.HEAVENPROPERTIES.CO.UK, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;
  2. references to sub-clauses, clauses, schedules or appendices are to sub-
    clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities,
    trusts and partnerships;  d. "including" is understood to mean "including without limitation";
  1. reference to any statutory provision includes any modification or
    amendment of it;
    1. the headings and sub-headings do not form part of this privacy policy.

            Scope of this privacy policy

  1. This privacy policy applies only to the actions of HEAVEN Properties LTD
    and Users with respect to this Website. It does not extend to any websites that
    can be accessed from this Website including, but not limited to, any links we
    may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, HEAVEN Properties 
    LTD is the "data controller". This means that HEAVEN ESTATE Properties LTD
    determines the purposes for which, and the manner in which, your Data is

Data collected

5. We may collect the following Data, which includes personal Data, from you:;

b. date of birth;

  1. gender;

d. job title;

  1. profession;
  2. contact Information such as email addresses and telephone numbers;
  3. financial information such as credit / debit card numbers;
    in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

  1. data is given to us by you;

b. data is received from other sources; and

  1. data is collected automatically.

Data that is given to us by you

  1. HEAVEN Properties  LTD will collect your Data in a number of ways, for
    1. when you contact us through the Website, by telephone, post, e-mail or
      through any other means; in each case, in accordance with this privacy policy.

Data that is received from third parties

  1. HEAVEN Properties LTD will receive Data about you from the following
    third parties:

a. RentShield, Our Website, Over the Phone, Face to Face in the office, Fill in the Form.

Data that is received from publicly available third parties’ sources

  1. We will receive Data about you from the following publicly available third
    party sources:

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data
    automatically, for example:
    1. we automatically collect some information about your visit to the
      Website. This information helps us to make improvements to Website
      content and navigation, and includes your IP address, the date, times and
      frequency with which you access the Website and the way you use and
      interact with its content.
    2. we will collect your Data automatically via cookies, in line with the cookie
      settings on your browser. For more information about cookies, and how
      we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order
    to provide you with the best possible service and experience when using our
    Website. Specifically, Data may be used by us for the following reasons:
    1. internal record keeping;

b. improvement of our products / services;

c. transmission by email of marketing materials that may be of interest to

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so
    for our legitimate interests. If you are not satisfied with this, you have the
    right to object in certain circumstances (see the section headed "Your rights"
  2. For the delivery of direct marketing to you via e-mail, we'll need your consent,
    whether via an opt-in or soft-opt-in:
    1. soft opt-in consent is a specific type of consent which applies when you
      have previously engaged with us (for example, you contact us to ask us for
      more details about a particular product/service, and we are marketing
      similar products/services). Under "soft opt-in" consent, we will take your
      consent as given unless you opt-out.
      1. for other types of e-marketing, we are required to obtain your explicit
        consent; that is, you need to take positive and affirmative action when
        consenting by, for example, checking a tick box that we'll provide.

 C.if you are not satisfied about our approach to marketing, you have the 

right to withdraw consent at any time. To find out how to withdraw your
consent, see the section headed "Your rights" below.

Who we share Data with?

  1. We may share your Data with the following groups of people for the following
  2. our employees, agents and/or professional advisors - to obtain advice
    from professional advisers;
  3. relevant authorities - to facilitate the detection of crime or the collection
    of taxes or duties and Personal References;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organizational measures to safeguard your Data, for
    1. access to your account is controlled by a password and a user name that is
      unique to you.
    2. we store your Data on secure servers.
      1. payment details are encrypted using SSL technology (typically you will
        see a lock icon or green address bar (or both) in your browser when we use
        this technology.
      2. Technical and organizational measures include measures to deal with any
        suspected data breach. If you suspect any misuse or loss or unauthorized
        access to your Data, please let us know immediately by contacting us via this
        e-mail address:
        1. If you want detailed information from Get Safe Online on how to protect your
          information and your computers and devices against fraud, identity theft,
          viruses and many other online problems, please visit
          Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only
    hold your Data on our systems for the period necessary to fulfil the purposes
    outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for
    legal, tax or regulatory purposes.

Your rights

20. You have the following rights in relation to your Data:

  1. Right to access - the right to request (i) copies of the information we hold
    about you at any time, or (ii) that we modify, update or delete such
    information. If we provide you with access to the information we hold
    about you, we will not charge you for this, unless your request is
    "manifestly unfounded or excessive." Where we are legally permitted to do


 SO, we may refuse your request. If we refuse your request, we will tell you 

the reasons why.

  1. Right to correct - the right to have your Data rectified if it is inaccurate or

c. Right to erase - the right to request that we delete or remove your Data
from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using
your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or
transfer your Data.

  1. Right to object - the right to object to our use of your Data including
    where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your
    consent to the processing of your Data (where consent is our legal basis for
    processing your Data), please contact us via this e-mail address:


  1. 22.    If you are not satisfied with the way a complaint you make in relation to your
    Data is handled by us, you may be able to refer your complaint to the relevant
    data protection authority. For the UK, this is the Information Commissioner's
    Office (ICO). The ICO's contact details can be found on their website at
  2. It is important that the Data we hold about you is accurate and current. Please
    keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have
    no control over such websites and are not responsible for the content of these
    websites. This privacy policy does not extend to your use of such websites. You
    are advised to read the privacy policy or statement of other websites prior to
    using them.

Changes of business ownership and control

  1. HEAVEN ESTATE AGENT LTD may, from time to time, expand or reduce our
    business and this may involve the sale and lor the transfer of control of all or
    part of HEAVEN ESTATE AGENT LTD. Data provided by Users will, where it is
    relevant to any part of our business so transferred, be transferred along with
    that part and the new owner or newly controlling party will, under the terms
    of this privacy policy, be permitted to use the Data for the purposes for which
    it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any
    part of it.
    1. In the above instances, we will take steps with the aim of ensuring your
      privacy is protected.


  1. This Website may place and access certain Cookies on your computer.

HEAVEN ESTATE AGENT LTD uses Cookies to improve your experience of
using the Website. HEAVEN ESTATE AGENT LTD has carefully chosen these


Cookies and has taken steps to ensure that your privacy is protected and
respected at all times.

  1. All Cookies used by this Website are used in accordance with current UK and
    EU Cookie Law.
  2. Before the Website places Cookies on your computer, you will be presented
    with a message bar requesting your consent to set those Cookies. By giving
    your consent to the placing of Cookies, you are enabling HEAVEN ESTATE
    AGENT LTD to provide a better experience and service to you. You may, if you
    wish, deny consent to the placing of Cookies; however certain features of the
    Website may not function fully or as intended.
  3. You can find a list of Cookies that we use in the Cookies Schedule.
    1. You can choose to enable or disable Cookies in your internet browser. By
      default, most internet browsers accept Cookies but this can be changed. For
      further details, please consult the help menu in your internet browser.
    2. You can choose to delete Cookies at any time; however, you may lose any
      information that enables you to access the Website more quickly and
      efficiently including, but not limited to, personalization settings.
      1. It is recommended that you ensure that your internet browser is up-to-date
        and that you consult the help and guidance provided by the developer of your
        internet browser if you are unsure about adjusting your privacy settings.
        1. For more information generally on cookies, including how to disable them,
          please refer to You will also find details on how to delete
          cookies from your computer.


  1. You may not transfer any of your rights under this privacy policy to any other
    person. We may transfer our rights under this privacy policy where we
    reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy
    policy (or part of any provision) is invalid, illegal or unenforceable, that
    provision or part-provision will, to the extent required, be deemed to be
    deleted, and the validity and enforceability of the other provisions of this
    privacy policy will not be affected.
    1. Unless otherwise agreed, no delay, act or omission by a party in exercising any
      right or remedy will be deemed a waiver of that, or any other, right or remedy.
    2. This Agreement will be governed by and interpreted according to the law of
      England and Wales. All disputes arising under the Agreement will be subject
      to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. HEAVEN Properties LTD reserves the right to change this privacy policy
    as we may deem necessary from time to time or as may be required by law.
    Any changes will be immediately posted on the Website and you are deemed
    to have accepted the terms of the privacy policy on your first use of the
    Website following the alterations.

You may contact HEAVEN Properties LTD by email at


Below is a list of the cookies that we use. We have tried to ensure this is complete
and up to date, but if you think that we have missed a cookie or there is any
discrepancy, please let us know.

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